Apple Guideline 5.1.1(v) Compliant

Delete Your EldersGuard Account

Last updated: October 2026

1. Account Deletion Overview

At EldersGuard (Dhivin Consultancy Pvt. Ltd.), we respect your right to privacy and give you full control over your personal data. You have the right to permanently delete your account and all associated data at any time.

2. What Data Is Deleted Upon Account Removal?

When your account is deleted, the following data is permanently purged:

Profile Information: Full name, email address, mobile number, and address.
Elder & Caregiver Associations: Links between care monitors and elder profiles.
Safe Zones & Geofences: All configured home/safe zone coordinates.
Sensor Activity History: Real-time motion and door sensor events logged on cloud servers.
Alert Logs & Push Tokens: FCM device notification tokens and SOS alert histories.

Note: This action is permanent and cannot be undone. Once deleted, your active safety monitoring will stop immediately.

3. How to Delete from the EldersGuard Mobile App

You can instantly delete your account directly from your iPhone or Android device:

Open the EldersGuard mobile app on your device.
Sign in to your account.
Open the side menu (tap the menu icon ☰ in the top-left corner).
Tap on My Profile.
Scroll down to the Danger Zone section.
Tap the red Delete My Account button and confirm the deletion prompt.

Note for users still in initial setup: If you do not have hardware or haven't finished onboarding, tap "Cancel Setup & Delete Account" at the bottom of the setup screen.

4. Web Request for Account Deletion

If you have uninstalled the app or are unable to access your device, submit an account deletion request below. Our support team will process your request within 24–48 hours.

5. Contact Privacy Officer

For any queries regarding your data rights or GDPR / DPDP compliance, please write directly to:
Privacy & Security Team: support@eldersguard.com
Dhivin Consultancy Pvt. Ltd., Chennai, Tamil Nadu, India.